customer experience (CX) Archives

Principal Deputy DoD CIO Ms. Leslie Beavers & team traveled to Spangdahlem Air Base and was hosted by COL Ryan Ley, 52d Fighter Wing Dep CDR, where they viewed technologies being trialed that showed functional proof of concepts for Zero Trust on Operational Technology. Source: @DoD_CIO Twitter

What DOD’s new Fulcrum IT strategy means for warfighters

In an exclusive interview, Principal Deputy CIO Leslie Beavers detailed the new plan — and revealed where the department will go from here.

Jun 25, 2024 By Brandi Vincent

Pentagon CIO launches new office to strategically enhance customer experience

In the near term, the Customer Experience Officer (CXO) Portfolio Management Office will create new strategic guidance to improve IT deliveries.

Jan 24, 2024 By Brandi Vincent

Army questions best route to launch a new app that can alert troops about their posts

The service is soliciting feedback on its recently prototyped My Army Post app.

Dec 1, 2023 By Brandi Vincent

Hands working on creating interfaces for websites and mobile app. UX UI design and programming — Source: Getty Images

Defense Counterintelligence and Security Agency gets set to launch revamped, more mobile-friendly website

“With the user in mind,” the new site will ensure the most frequently requested pages are easily accessible from multiple paths, a spokesperson confirmed.

Apr 13, 2023 By Brandi Vincent

AFRL tech leaders brief reporters at the AFA Warfare Symposium on March 7, 2023. (Photo by Brandi VIncent)

AFRL unveils new directorate and ‘labverse’ to accelerate digital transformation

Formally approved and established on March 1, the new Digital Capabilities Directorate is working to leverage best practices implemented by commercial companies to pave the way for…

Mar 7, 2023 By Brandi Vincent